Delivery

Guaranteed delivery times

Our partner who delivers your Abanico orders is CHRONOPOST.

We deliver our chocolates throughout France and all European Union countries, excluding Malta and Cyprus.

FRANCE:

We deliver our chocolates throughout Metropolitan France, Corsica and Monaco, as well as in the Overseas Departments, on the day of your choice, within 24-48 hours. Find more details here

In Metropolitan France, delivery is made between 8:00 a.m. and 1:00 p.m. on the day indicated when the order is taken and reconfirmed in the order confirmation e-mail, according to the delivery method selected.

The time frame is met either by direct delivery of the product to the addressee’s specified address, or, if the recipient is absent, by notice of attempted delivery.

We commit to offer you quality service at competitive prices compared to other chocolatiers.  We pass on to you the rates as applied by our partner. In Metropolitan France, delivery costs 8,90€ from Monday through Friday and 13.5€ on Saturdays.

If there is a delay in delivery, Abanico promises to respond appropriately within 24 hours after the complaint is made using the contact form.

If the delivery times indicated by Abanico are exceeded by more than 7 days, the client may request cancellation of the order by registered letter with confirmation of receipt. The consumer may exercise this right within sixty business days from the date indicated for delivery of the product. The consumer will then be reimbursed in full.

OTHER EU COUNTRIES (excluding Malta and Cyprus):

We deliver our products to all European Union countries, excludind Malta and Cyprus, within 2 to 6 days. Find the details by country here.

On the first day indicated above, the delivery is made to the addressee's specified address anytime in the day. If the recipient is absent, the delivery is made a second time on the following day. If the recipient is again absent, then the product is sent back to SICHOCO - SAS Office in France.

Delivery is made from Monday to Friday.

We commit to offer you quality service at competitive prices.We pass on to you the rates as applied by our partner.

Delivery costs vary by country as indicated here.

If there is a delay in delivery, Abanico promises to respond appropriately within 24 hours after the complaint is made using the contact form.

If the delivery times indicated by Abanico are exceeded by more than 7 days, the client may request cancellation of the order by registered letter with confirmation of receipt. The consumer may exercise this right within sixty business days from the date indicated for delivery of the product. The consumer will then be reimbursed in full.